Privacy policy
PRIVACY POLICY
Last Updated: 17 March 2026
MoBetter Fragrance Oils operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a convenient shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
-
Contact details including your name, billing address, shipping address, phone number, and email address.
-
Financial information including payment method details, transaction details, payment confirmation, and other purchase-related information processed through our approved payment providers.
-
Account information including your username, password, account preferences, saved addresses, and settings, if you create an account with us.
-
Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.
-
Communications with us including the information you provide when contacting customer support, submitting inquiries, or communicating with us by email or through our website.
-
Device information including information about your device, browser, network connection, IP address, and other identifiers associated with your access to the Services.
-
Usage information including information regarding your interaction with the Services, including how and when you browse, search, click, and otherwise use the website.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
-
Directly from you including when you place an order, create an account, sign up for emails, contact us, submit a form, or otherwise provide us with your personal information;
-
Automatically through the Services including from your device when you access or use our website, and through cookies, pixels, analytics tools, and similar technologies;
-
From our service providers including when they process personal information on our behalf for payment processing, fulfillment, shipping, analytics, fraud prevention, email communications, or customer support;
-
From our partners or other third parties where permitted by law and necessary to operate our business and Services.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
-
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process payments, fulfill orders, arrange shipping, send order confirmations and shipping updates, process returns or replacements, provide customer support, maintain your account, remember your preferences, and improve your overall shopping experience.
-
Marketing and Advertising. We may use your personal information to send promotional communications by email or other permitted channels, to share updates about products, offers, and store news, and to help show you relevant advertisements based on your interactions with our website and Services.
-
Security and Fraud Prevention. We use your personal information to help detect, investigate, prevent, or take action regarding possible fraudulent, unauthorized, illegal, or harmful activity, and to maintain the security of our store, website, customers, and business operations.
-
Communicating with You. We use your personal information to respond to your inquiries, provide support, send transactional messages, and otherwise communicate with you about your orders, account, or customer service matters.
-
Legal Reasons. We may use your personal information to comply with applicable law, regulations, legal process, governmental requests, and to enforce our terms, policies, and rights.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy. Such circumstances may include:
-
With service providers, vendors, and contractors who perform services on our behalf, such as payment processing, order fulfillment, shipping, website hosting, analytics, customer support, fraud prevention, and email communications;
-
With business and marketing partners who help us provide promotions, advertising, or other services related to our store and brand;
-
When you direct us, request us, or otherwise consent to our disclosure of your information to third parties;
-
To comply with legal obligations, respond to lawful requests, enforce our policies, or protect our rights, property, customers, or business.
RELATIONSHIP WITH SHOPIFY
Our store may be hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you. As part of providing the Services, Shopify may collect and process certain personal information in accordance with its own privacy practices. This may include information related to your use of the store, checkout activity, payment processing, and device or browser information necessary to operate and improve the platform.
COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, keep items in your cart, understand how visitors use the Services, improve functionality, measure marketing performance, and support advertising efforts. You can usually manage cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of the Services.
EMAIL COMMUNICATIONS
We may send you transactional emails related to your orders, including confirmation emails, shipping notifications, customer service replies, and other service-related communications. If you choose to subscribe to our promotional emails, we may also send you product updates, promotions, and marketing communications. You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to third-party websites or online platforms that are not operated or controlled by us. If you follow links to third-party sites, you should review their privacy policies and terms independently. We are not responsible for the privacy, security, or practices of third-party websites or services.
CHILDREN’S PRIVACY
The Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review and delete the information where appropriate.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable measures to help protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide the Services, complete transactions, maintain business and legal records, resolve disputes, enforce our agreements, and comply with applicable legal obligations.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law. These may include:
-
The right to request access to the personal information we hold about you;
-
The right to request correction of inaccurate personal information;
-
The right to request deletion of your personal information;
-
The right to request a copy of your personal information where applicable;
-
The right to opt out of certain marketing communications.
To exercise any available rights or to make a privacy-related request, please contact us using the contact information below. We may need to verify your identity before responding to certain requests.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or operational needs. When we do, we will post the updated version on this page and revise the “Last Updated” date accordingly.
CONTACT
If you have any questions about this Privacy Policy, our privacy practices, or would like to make a request regarding your personal information, please contact us at:
MoBetter Fragrance Oils